Returns & Exchanges
At NALAMOVES, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and exchange process within 30 days of delivery.
Initiate Your Request
Log into your NALAMOVES account or visit our online returns portal to submit your order number and email address for authorization.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, unwashed condition.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing